Service Centre Officer

Job Description

The Service Centre Officer supports hotel guests by handling telephone calls, service requests, enquiries and internal communications promptly and courteously. Responsibilities may include operating the hotel switchboard, recording requests accurately, coordinating with departments such as Housekeeping and Engineering, following up on guest needs and maintaining service standards. Candidates should have strong communication and customer-service skills, a pleasant telephone manner, good English and Cantonese; Mandarin is an advantage. Previous experience in a hotel, call centre or customer-facing role is preferred. The successful candidate should be attentive, organised, calm under pressure and willing to work rotating shifts, weekends and public holidays.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its brands are known for warm Asian hospitality, personalised service and high operating standards. Shangri-La Hotels often provide extensive guest facilities, including restaurants, spas, meeting venues and recreational services. The group places strong emphasis on colleague development, service excellence, teamwork and creating memorable experiences for guests. A role at Shangri-La Hong Kong may offer exposure to a multicultural luxury-hotel environment, structured procedures and opportunities to progress within the wider hospitality group. Benefits can vary by property and may include staff meals, uniforms, training, medical coverage and hotel privileges.

Destination Guide

Hong Kong offers strong employment opportunities in hotels, restaurants, finance, retail, aviation, technology and professional services. The city is fast-paced and international, with Cantonese culture blended with global influences. Employees enjoy excellent public transport, diverse food, shopping, hiking trails, beaches and an active urban lifestyle, although housing and daily expenses can be high. English is widely used in business and hospitality, while Cantonese is valuable for customer-facing positions; Mandarin is also useful. Foreign professionals generally need an employment visa sponsored by a Hong Kong employer, and approval depends on qualifications, relevant experience and a confirmed job offer. Dependants may usually apply to join approved visa holders. New arrivals should budget carefully for accommodation, arrange health insurance where appropriate and understand local employment and tenancy rules. Hong Kong Island, Kowloon and the New Territories are all connected by efficient rail and bus networks.