The Reservation Executive manages guest reservations through telephone, email, online channels and hotel systems. Responsibilities typically include confirming, modifying and cancelling bookings, explaining room types and rates, promoting upgrades or packages, maintaining accurate records and coordinating with Front Office, Sales and Revenue teams. Candidates should have relevant hospitality or reservations experience, good knowledge of hotel booking systems, strong communication skills and a customer-focused attitude. Fluency in English is generally required; additional languages are advantageous. The role requires attention to detail, professional telephone etiquette, the ability to handle busy periods and flexible availability for shifts, weekends and public holidays. Familiarity with Singapore’s hotel market and Shangri-La standards would be beneficial.
Shangri-La is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other destinations. The company is known for warm Asian hospitality, personalized guest service and high standards across accommodation, dining, wellness and events. Shangri-La Hotel Singapore is a prominent luxury property set near Orchard Road, offering guestrooms, suites, restaurants, meeting facilities, gardens and recreational amenities. Employees typically work in a multicultural environment with structured service standards, training opportunities and career pathways across the group. The company places strong emphasis on genuine care, professionalism, teamwork and creating memorable guest experiences. Conditions, benefits and progression vary according to the position, department and applicable Singapore employment regulations.
Singapore is a compact, highly connected island city with opportunities in hospitality, aviation, finance, technology, healthcare, retail and international business. Hotel roles are concentrated around Orchard Road, Marina Bay, Sentosa, Changi and the city centre. The culture is multicultural, orderly and service-oriented, with English widely used alongside Mandarin, Malay and Tamil. Lifestyle is convenient, safe and modern, with efficient public transport, diverse food, shopping, parks and year-round warm weather. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation. Employers normally handle the application through Singapore’s Ministry of Manpower. Relocating staff should budget for rent, deposits, transport, insurance and daily expenses, as housing can be costly. Check current pass requirements and employment conditions before accepting an offer.
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