Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) handles hotel calls and guest enquiries, connects callers to the appropriate departments, records requests, and provides accurate information about hotel facilities, services, and local attractions. The role typically requires good spoken English, a pleasant telephone manner, clear communication, basic computer skills, and the ability to remain calm and helpful under pressure. Previous experience in hotel operations, a call centre, or customer service is advantageous. The successful candidate should be guest-focused, attentive to detail, discreet, and comfortable working shifts, including weekends and public holidays. Familiarity with Shangri-La standards and knowledge of additional languages may be beneficial.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for personalised service, comfortable surroundings, and its emphasis on genuine Asian hospitality. Shangri-La Singapore is a large five-star hotel located near Orchard Road, offering guest rooms, restaurants, event facilities, gardens, and wellness services. Employees generally work in a multicultural environment and support both leisure and business travellers. The company offers opportunities across front office, food and beverage, housekeeping, culinary, engineering, sales, and corporate functions. Benefits and training can vary by position and employment status, but hospitality roles commonly include staff meals, uniforms, service training, and possible career progression within the group.

Destination Guide

Singapore is a compact, highly connected city-state with opportunities in hospitality, tourism, aviation, retail, technology, finance, healthcare, and education. Its culture combines Chinese, Malay, Indian, and international influences, reflected in its festivals, languages, food, and neighbourhoods. Life is generally safe, efficient, and convenient, with excellent public transport, modern healthcare, shopping, and dining. Housing can be expensive, particularly near central areas, so many workers share apartments or live farther from the city centre. Foreign employees usually need a valid work pass arranged by an employer. Service and hospitality positions may use permits or passes such as the Work Permit, S Pass, or Employment Pass, depending on qualifications, salary, and current regulations. Candidates should confirm eligibility, medical requirements, accommodation costs, and pass conditions before relocating. Singapore’s tropical climate is hot and humid year-round, with frequent rain.