Co-ordinator, Operation Services (Attractions)

Job Description

The Co-ordinator, Operation Services (Attractions) supports the smooth day-to-day operation of guest attractions, activities and related services at Shangri-La in Singapore. Typical responsibilities include coordinating schedules, preparing facilities and equipment, assisting guests, monitoring service standards, handling operational records and working closely with other hotel departments. The role generally requires a diploma or equivalent qualification, relevant experience in hospitality, attractions, recreation or customer service, good communication skills and basic computer knowledge. Candidates should be organised, physically active, service-minded and comfortable working shifts, weekends and public holidays. The successful candidate is expected to remain calm under pressure, follow safety procedures, resolve guest concerns professionally and consistently deliver a welcoming Shangri-La experience.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, elegant accommodation and strong emphasis on genuine care. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Its Singapore operations are associated with high-end guest service, restaurants, leisure facilities, meetings and family-oriented experiences. Employees typically work in a multicultural environment where attention to detail, professionalism, teamwork and personalised service are highly valued. Shangri-La also promotes staff development through training and internal career opportunities. The company’s brand culture is built around warm hospitality, respect for guests and colleagues, operational excellence and creating memorable stays. Specific benefits and employment conditions depend on the property, department and local employment terms.

Destination Guide

Singapore is a compact island city-state with strong opportunities in hotels, attractions, tourism, aviation, retail, technology, finance and healthcare. Its culture is highly multicultural, blending Chinese, Malay, Indian and international influences, with English widely used at work. The lifestyle is safe, efficient and convenient, supported by excellent public transport, diverse food, modern shopping areas and abundant parks. Housing can be expensive, particularly in central districts, so newcomers often compare employer accommodation, shared flats and suburban locations. Foreign employees generally need a valid work pass sponsored by an employer; common options include the Work Permit, S Pass or Employment Pass, depending on qualifications, salary and occupation. Applicants should secure an offer before relocating and confirm medical, insurance and pass requirements. Singapore’s tropical climate is hot and humid year-round, with frequent rain. Living costs, workplace expectations and visa eligibility should be checked with the employer and Singapore authorities.