The Director of Business Development, RSR & GSH is responsible for driving commercial growth for Shangri-La Rasa Sayang Resort and Golden Sands Resort in Penang. Requirements typically include a degree or diploma in hotel management, business, marketing, or a related field, together with substantial experience in hotel sales, marketing, business development, or a senior commercial role. The successful candidate should understand luxury and leisure hospitality, corporate and group markets, destination marketing, revenue generation, and partnership development. Strong leadership, negotiation, communication, networking, budgeting, and market-analysis skills are expected. The candidate should be commercially focused, familiar with Malaysian or regional travel markets, and able to build relationships with tourism partners, travel agencies, event organisers, and key accounts.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for personalised service, high-quality accommodation, distinctive dining, wellness facilities, and strong destination experiences. In Penang, Shangri-La operates Rasa Sayang Resort & Spa and Golden Sands Resort, both located in Batu Feringgi and serving leisure travellers, families, groups, weddings, and corporate guests. Rasa Sayang focuses on upscale and luxury experiences, while Golden Sands offers family-oriented resort facilities. Shangri-La places emphasis on service excellence, colleague development, sustainability, cultural sensitivity, and long-term guest relationships. Benefits for senior employees may include accommodation or housing support, medical coverage, meals, training, annual leave, and performance-related incentives, depending on the employment package.
Penang Island is one of Malaysia’s best-known destinations for hospitality, tourism, technology, education, healthcare, and services employment. Opportunities are available in hotels, restaurants, events, travel companies, property, retail, and shared services, with senior roles concentrated around George Town and Batu Feringgi. The island blends Malay, Chinese, Indian, and Peranakan cultures, heritage architecture, temples, festivals, and excellent street food. Lifestyle is generally relaxed, with beaches, hiking, shopping, cafés, and good international connections, although traffic and tropical heat can be challenging. Foreign employees normally require employer-sponsored approval and an Employment Pass before beginning work; the employer usually manages the application. Relocation costs, accommodation, schooling, healthcare, and tax status should be confirmed in the contract. Malaysia’s official language is Malay, while English is widely used in business and tourism. Penang is well suited to professionals seeking a culturally diverse island lifestyle with strong regional travel access.
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