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Assistant Front Office Manager

Malaysia Shangri-La MYR 4,500–7,000 per month, potentially with service charge, accommodation, meals, medical benefits, and other hotel benefits*
Job Description

The Assistant Front Office Manager supports the Front Office Manager in leading reception, concierge, guest services, telephone, and reservations-related operations. Requirements typically include a diploma or degree in hospitality, several years of hotel front office experience, and previous supervisory or team-lead responsibility. Strong knowledge of hotel systems, cash handling, room inventory, and guest service standards is expected. The successful candidate should be confident, well presented, organised, and comfortable working shifts, weekends, and public holidays. Excellent English communication is important; knowledge of Malay or other languages is an advantage. The role also requires the ability to resolve complaints professionally, coach colleagues, coordinate with other departments, and maintain Shangri-La service standards.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for personalised service, comfortable surroundings, and its Asian-inspired approach to hospitality. Its Malaysian properties include city hotels and resort destinations, serving business travellers, leisure guests, families, and international groups. Shangri-La places strong emphasis on guest satisfaction, operational standards, colleague development, cultural awareness, and teamwork. Employees may benefit from structured training, internal career opportunities, staff meals or accommodation depending on the property, and access to international hospitality experience. Specific duties, benefits, and salary for an Assistant Front Office Manager vary according to the hotel, location, experience, and applicable service-charge arrangements.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and resort islands along the east and west coasts. Front office professionals can find work in luxury hotels, beach resorts, serviced residences, and convention properties, although competition is stronger for management roles. Malaysian culture is multicultural, combining Malay, Chinese, Indian, and indigenous influences, with English commonly used in hotels. Lifestyle varies from busy city living to relaxed island communities; food, public transport, healthcare, and everyday costs are generally manageable, though resort islands can be more expensive. Langkawi is popular for beach and resort work, while Penang offers heritage, dining, and urban conveniences. Foreign employees normally need employer sponsorship and an approved Employment Pass before starting work. Employers usually handle much of the application process. Candidates should confirm accommodation, transport, benefits, contract terms, and visa eligibility before relocating.