The Learning & Development Manager is responsible for planning and delivering training programmes that support Shangri-La’s service standards, employee development and business objectives. Requirements typically include a diploma or degree in human resources, hospitality, education or a related field, together with several years of training or hotel experience. The successful candidate should be confident in facilitation, coaching, needs analysis, presentation and training evaluation. Strong communication skills, professional English, organisation and the ability to work with employees at all levels are expected. Experience in luxury hospitality, competency-based training and learning management systems would be advantageous.
Shangri-La is a leading luxury hospitality group founded in Asia and known for warm, personalised service. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its properties typically offer accommodation, restaurants, event facilities, wellness services and business amenities, serving both leisure and corporate guests. Shangri-La places strong emphasis on genuine care, cultural understanding, employee development and consistently high service standards. In Malaysia, the company has established properties in destinations including Kuala Lumpur, Penang and Kota Kinabalu. Employees generally work in a multicultural environment with opportunities to build careers across hotel operations, corporate functions and the wider Shangri-La network.
Malaysia offers varied opportunities in hotels, resorts, tourism, education, technology, retail and professional services. Island destinations such as Penang, Langkawi, Sabah and the islands off Terengganu are particularly attractive for hospitality and marine-related work, while Kuala Lumpur provides broader corporate opportunities. Life is generally affordable compared with many major international cities, with excellent food, tropical weather and a relaxed social culture. Malaysia is multicultural, and English is widely used in business and tourism, although Malay is the national language. Foreign employees normally need an employer-sponsored Employment Pass, and the company must meet immigration requirements before work begins. Relocation usually involves arranging a work permit, accommodation, medical coverage and local banking. Island living can be quieter and more seasonal, with fewer specialist services than major cities, so candidates should check transport, housing and healthcare before moving.
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