Reservations Associate

Job Description

The Reservations Associate handles room bookings, amendments, cancellations, guest enquiries and reservation records while supporting the hotel’s occupancy and revenue goals. Candidates should have hospitality, reservations or customer-service experience, strong English communication skills, good computer knowledge and attention to detail. Familiarity with hotel reservation systems, such as Opera, is helpful. The role requires a professional telephone manner, accurate data entry, patience and the ability to manage several requests during busy periods. Candidates are expected to provide warm, efficient service, follow Shangri-La standards, coordinate with Front Office and other departments, and work flexibly across shifts, weekends and public holidays.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other destinations. The company is known for personalised service, comfortable surroundings and its warm Asian hospitality heritage. Shangri-La Hotel Singapore is a prominent luxury property set among landscaped gardens near Orchard Road, offering guestrooms, suites, restaurants, meeting facilities and leisure amenities. The organisation employs people across front office, food and beverage, housekeeping, engineering, sales and corporate functions. Employees are generally expected to maintain polished service standards, show genuine care for guests and work effectively in an international team. Career opportunities may include training, internal mobility and exposure to different hotel departments, depending on business needs and individual performance.

Destination Guide

Singapore is a compact island city-state with strong opportunities in hotels, tourism, restaurants, aviation, finance, technology, healthcare and logistics. Hospitality jobs are concentrated around Orchard Road, Marina Bay, Sentosa, Changi and major business districts. The culture is multicultural, orderly and generally fast-paced, with English widely used alongside Mandarin, Malay and Tamil. Public transport is clean and efficient, although accommodation and everyday expenses can be high. Popular leisure options include hawker centres, museums, gardens, beaches and neighbourhoods such as Little India and Chinatown. Foreign workers normally need an employer-sponsored work pass; the appropriate pass depends on salary, qualifications and occupation, and the employer usually submits the application. Before relocating, candidates should confirm housing costs, medical coverage, contract terms and shift arrangements. Singapore’s hot, humid climate and occasional heavy rain make breathable clothing and practical footwear useful.