The Duty Manager (Front Office) oversees daily front-office operations and serves as the senior point of contact during assigned shifts. Responsibilities typically include supervising reception and guest-services colleagues, managing arrivals and departures, resolving complaints, coordinating with housekeeping and other departments, handling emergencies, and maintaining Shangri-La service standards. Candidates are generally expected to have hotel front-office experience, preferably in a luxury or international property, strong knowledge of hotel systems, excellent communication skills, and the ability to lead calmly under pressure. A professional, guest-focused attitude, sound decision-making, flexibility for rotating shifts, weekends and public holidays, and strong English are essential. Knowledge of additional languages and experience with Opera or similar PMS platforms may be advantageous.
Shangri-La is a global luxury hospitality group founded in Singapore and known for its Asian-inspired approach to warm, attentive service. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La Singapore is a large luxury property on Orange Grove Road, close to Orchard Road, with multiple accommodation wings, restaurants, event facilities, recreational amenities and extensive guest-service operations. Employees typically work in a multicultural environment where service excellence, teamwork, discretion and genuine care for guests are strongly valued. The company offers opportunities across hotel operations, food and beverage, events, finance, engineering and leadership, with training and internal career development available in many roles. Benefits and employment terms vary according to position, experience and Singapore employment regulations.
Singapore is a compact, highly connected island city-state and a major hub for tourism, aviation, business and hospitality. Hotel professionals can find opportunities in luxury properties, resorts, serviced apartments, restaurants, conventions and tourism services, particularly around Orchard Road, Marina Bay, Sentosa and Changi. The culture is multicultural, orderly and service-oriented, with English widely used alongside Mandarin, Malay and Tamil. Public transport is reliable and affordable, while housing, dining and childcare can be expensive, especially in central areas. Singapore is hot and humid year-round, with frequent rain. Foreign employees generally need employer-sponsored permission to work, usually an Employment Pass or S Pass, subject to Ministry of Manpower eligibility rules; employers normally manage the application. Candidates should confirm salary, accommodation, insurance, taxes and relocation support before accepting an offer.
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