The Assistant Outlet Manager supports the daily operation of Shang Palace, Shangri-La’s Chinese restaurant, ensuring excellent guest service, smooth floor operations, and achievement of revenue and quality targets. Requirements typically include a hospitality, hotel management, or related qualification; several years of experience in upscale restaurant operations; strong knowledge of food and beverage service; and good communication skills. Mandarin or familiarity with Chinese cuisine may be advantageous. The successful candidate is expected to lead and coach service colleagues, manage reservations and guest requests, monitor service standards, coordinate with the kitchen, handle complaints professionally, control operating costs, and assist with staff scheduling, training, and performance management. Flexibility to work shifts, weekends, and holidays is essential.
Shangri-La is a globally recognized luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other markets. The group is known for warm Asian hospitality, high service standards, and professionally managed guest experiences. Its Philippine properties include major city hotels and resort destinations, offering accommodation, restaurants, wellness facilities, events, and business services. Shang Palace is the group’s signature Chinese dining concept, generally associated with refined Cantonese cuisine, elegant surroundings, and attentive service. Employees typically work in a structured international environment with opportunities for training, career development, and internal mobility. The company looks for people who are guest-focused, polished, dependable, culturally aware, and committed to teamwork and consistent luxury-service standards.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other island destinations. Hotels, resorts, restaurants, cruise services, tourism companies, and wellness businesses regularly recruit supervisors and experienced service professionals. Filipino culture is warm, family-oriented, community-minded, and strongly influenced by regional traditions, with English widely used in workplaces. Lifestyle varies from fast-paced urban living in Manila to a more relaxed beach-oriented routine in resort areas. Living costs are generally lower than in many international destinations, although central Manila and popular tourist islands can be expensive. Foreign nationals usually need an employer-sponsored work permit and appropriate visa, commonly coordinated through the Bureau of Immigration; requirements should be confirmed before travel. Relocation involves securing a contract, accommodation, health coverage, and local banking arrangements. Weather is tropical, with a wet season and occasional typhoons.
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