The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, bell service, guest relations, and daily hotel operations. Requirements typically include a degree or diploma in hospitality or a related field, several years of front office experience, and previous supervisory or leadership exposure. Strong communication, problem-solving, organisational, and guest-service skills are essential. The successful candidate is expected to maintain Shangri-La service standards, coach and motivate colleagues, handle guest concerns professionally, coordinate with other departments, monitor operational procedures, and support smooth check-in and check-out activities. Familiarity with hotel property-management systems, flexible availability, and the ability to work shifts, weekends, and holidays are normally required.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and properties across Asia, the Middle East, Europe, North America, and other international markets. The company is recognised for personalised service, strong Asian hospitality values, and high standards in accommodation, dining, wellness, and guest experiences. In the Philippines, Shangri-La operates prominent properties in destinations such as Manila, Cebu, and Boracay. Employees generally work in an internationally oriented environment with structured operating procedures, training opportunities, and opportunities for career development within the wider group. Benefits may include service charge, meals, uniforms, medical coverage, staff rates, and other hotel-specific allowances, although these vary by property and employment contract. Candidates should confirm the exact package, working hours, and conditions directly with the recruiting hotel.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other resort destinations, with demand for front office, food and beverage, housekeeping, and guest-relations professionals. Filipino culture is warm, family-oriented, and strongly service-minded; English is widely used in hotels and business. Lifestyle varies from busy urban living to relaxed beach communities, though island locations can have higher costs and fewer transport or healthcare options. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly involving a Department of Labor and Employment authority and Bureau of Immigration approval. Requirements depend on nationality and contract, so professional advice and official government checks are recommended. Relocating employees should budget for housing deposits, transport, healthcare, and possible tax obligations. Domestic flights and ferries connect the major islands, but weather can affect travel. Secure written details on salary, accommodation, service charge, insurance, and relocation support before accepting an offer.
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