Captain

Job Description

The Captain leads daily restaurant or banquet service, coordinates waitstaff, welcomes guests, assigns sections, maintains service standards, handles requests and resolves minor complaints. Candidates generally need hospitality experience, sound knowledge of food and beverage service, good English and strong communication skills. Experience in a luxury hotel or international restaurant is preferred, while additional language skills are advantageous. The role requires a polished appearance, teamwork, attention to detail, physical stamina and flexibility to work shifts, weekends and public holidays. Shangri-La would expect the successful candidate to deliver warm, efficient service and support colleagues while following hotel, hygiene and safety procedures.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group operating hotels, resorts and related properties across Asia, the Middle East, Europe and other international markets. The brand is known for personalised Asian-inspired hospitality, high service standards and extensive facilities including restaurants, spas, meeting venues and leisure amenities. In Malaysia, Shangri-La operates prominent city and resort properties and employs teams across guest services, food and beverage, housekeeping, culinary operations and administration. Employees typically work in multicultural environments with structured service procedures, training opportunities and benefits that vary by property. A Restaurant Captain contributes directly to the guest experience by supervising frontline service and helping maintain Shangri-La's reputation for attentive, gracious hospitality.

Destination Guide

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail and marine activities, especially in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Island destinations such as Langkawi and Penang provide a relaxed lifestyle, beaches, local food and a strong expatriate and hospitality community, although living costs and transport options vary by location. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; respecting local customs and observing halal practices is important. Foreign employees normally need an employer-sponsored Employment Pass or other approved work authorisation before starting work. The employer generally assists with the application, but approval depends on the role and immigration requirements. Candidates should confirm accommodation, meals, service charge, insurance, flights and relocation support in the offer.