The Service Manager – F&B is responsible for overseeing daily restaurant and food-and-beverage operations, maintaining service standards, managing team performance, coordinating with kitchen and other departments, and ensuring guest satisfaction. Candidates should have a diploma or degree in hospitality, food and beverage, or a related field, together with several years of supervisory or managerial experience in an upscale hotel or restaurant. Strong leadership, communication, problem-solving, and organizational skills are expected. Knowledge of hygiene standards, cost control, staff scheduling, and modern F&B service practices is valuable. The role requires a guest-focused attitude, professional presentation, flexibility for shifts, weekends and public holidays, and the ability to work effectively in a multicultural environment.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The company is known for warm Asian hospitality, high service standards and distinctive properties in city and resort destinations. Its Malaysian portfolio includes well-established hotels and resorts, offering accommodation, restaurants, banqueting, wellness facilities and meeting services. Shangri-La places strong emphasis on guest experience, employee development, teamwork and operational excellence. Food and beverage is a major part of its business, ranging from casual dining to fine restaurants, bars, room service and large-scale events. Employees can generally expect a structured hotel environment, multicultural colleagues, training opportunities and the standards associated with an internationally recognised luxury brand.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology, manufacturing and professional services. Popular island destinations include Langkawi, Penang, Tioman, Redang, Perhentian and Pangkor, while Kuala Lumpur and Johor Bahru provide broader career options. The culture is multicultural, shaped by Malay, Chinese, Indian and indigenous traditions, with English widely used in business and hospitality. Lifestyle varies from busy urban living to relaxed beach communities; costs are generally moderate, although resort-island housing and transport may be higher. Foreign employees normally need an employment pass sponsored by the hiring company, and should not begin work before approval. Employers may assist with immigration, accommodation, medical checks and relocation, but this should be confirmed in writing. Malaysia has a tropical climate, so expect heat, humidity and seasonal monsoon conditions, particularly on the east-coast islands.
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