The Business Development Manager – MICE is responsible for generating and converting meetings, incentives, conferences and exhibitions business for Shangri-La in the UAE. Requirements typically include a degree or diploma in hospitality, business or marketing, proven hotel sales experience, and a strong understanding of the MICE market. The candidate should have excellent communication, negotiation and presentation skills, established corporate and agency contacts, and confidence managing client relationships from enquiry to event delivery. Expectations include achieving revenue targets, developing new accounts, preparing proposals, conducting site inspections, attending industry events and working closely with operations to ensure successful programmes. Knowledge of the UAE market and strong English skills are generally essential; additional languages are advantageous.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is recognised for personalised Asian-inspired hospitality, high service standards and premium accommodation, dining, meetings and leisure experiences. Shangri-La properties in the UAE serve business travellers, luxury tourists, families and large corporate or social events. The group places emphasis on guest satisfaction, professional development, cultural respect and long-term client relationships. Employees commonly receive access to structured training, international hospitality standards and opportunities to work across different hotel departments and destinations. Benefits and employment conditions vary by property, position and local regulations.
The UAE is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest hospitality and MICE job markets. Opportunities are available in luxury hotels, resorts, restaurants, event agencies, tourism, aviation and corporate services. The culture combines Islamic traditions, Emirati hospitality and a highly international workforce; modest dress and respect for local customs are important. Lifestyle is modern and convenient, with excellent restaurants, shopping, beaches, desert activities and year-round sunshine, although summers are extremely hot. Most overseas employees need employer sponsorship, a work permit and a residence visa. Employers commonly arrange medical testing, Emirates ID processing and sometimes accommodation or transport. Candidates should confirm salary, service charge, housing, insurance, annual leave and relocation support before accepting an offer. Costs are highest in Dubai and Abu Dhabi.
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