The Reception Manager leads the hotel’s reception and front-office operations, ensuring smooth arrivals, departures, room assignments, guest requests and service recovery. Candidates should have several years of hotel front-office experience, preferably in a supervisory or managerial position, along with strong knowledge of Opera or similar property-management systems. Excellent English communication, leadership, problem-solving and customer-service skills are expected. Additional language abilities and experience in an international luxury hotel are advantageous. The successful candidate should be confident managing a diverse team, maintaining Shangri-La service standards, handling complaints professionally, coordinating with other departments and remaining calm during busy periods. A flexible approach to shifts, weekends and public holidays is essential.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is recognised for warm Asian hospitality, personalised guest service and high-quality accommodation, dining and wellness experiences. Shangri-La Hotel Singapore is located near Orchard Road and serves business travellers, leisure guests, families and events. The company places strong emphasis on service excellence, employee development, cultural awareness and teamwork. Depending on the property and position, employees may receive benefits such as meals, staff rates, training opportunities, medical coverage and career mobility within the group. Reception managers are expected to represent the brand professionally while creating a welcoming, efficient and memorable arrival experience for every guest.
Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare and logistics. Hotel professionals can find roles across luxury hotels, resorts, serviced apartments, restaurants and event venues, although competition is considerable. The culture is multicultural, with English widely used alongside Mandarin, Malay and Tamil. Life is safe, clean and convenient, supported by excellent public transport, reliable healthcare and abundant dining and shopping options. Accommodation and daily expenses, especially rent, can be high. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass or S Pass; eligibility depends on salary, qualifications, experience and government approval. Employers typically guide successful candidates through the application process. New arrivals should budget for housing deposits, transport, insurance and possible relocation costs, and confirm tax, pass and employment conditions before accepting an offer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...