Executive Housekeeper

Job Description

The Executive Housekeeper leads the hotel’s housekeeping and laundry operations, ensuring guest rooms, public areas, back-of-house spaces and linen services meet Shangri-La’s luxury standards. Requirements typically include several years of hotel housekeeping experience, including supervisory or managerial responsibility, strong knowledge of cleaning procedures, linen control, hygiene, budgeting and health and safety. Experience in an international luxury hotel is advantageous. The successful candidate is expected to manage teams effectively, control departmental costs, coordinate with Front Office and Engineering, maintain high cleanliness scores, train colleagues and respond professionally to guest concerns. Strong communication, organisation, leadership and problem-solving skills are essential, together with flexibility for weekends, public holidays and changing operational demands.

Company Info

Shangri-La is a major international luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe and other global markets. The group is known for personalised service, distinctive Asian hospitality and high standards in guest comfort, food and beverage, wellness and accommodation. Shangri-La properties in Malaysia include urban hotels and resort destinations, offering opportunities across rooms, culinary operations, events, finance, engineering and guest services. Employees commonly receive structured training, career development opportunities and exposure to international hospitality practices. Benefits vary by property and may include accommodation or housing support, meals, medical coverage, service charge, staff discounts and relocation assistance. The exact package for an Executive Housekeeper depends on the specific Malaysian hotel, seniority and employment terms.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Langkawi is especially attractive for hotel professionals, with a relaxed island lifestyle, beaches, outdoor activities and a strong tourism economy. Malaysian culture is multicultural, combining Malay, Chinese, Indian and Indigenous influences, with English widely used in hotels. Living costs are generally moderate, though island accommodation and imported goods can cost more than on the mainland. Employers usually sponsor an Employment Pass for suitably qualified expatriates; approval depends on the role, salary, credentials and immigration rules, so candidates should confirm arrangements before moving. Relocation planning should cover housing, healthcare, banking, transport and schooling if applicable. Public transport is stronger in cities, while island residents often use cars, taxis or motorbikes. Malaysia’s tropical climate is warm and humid year-round, with seasonal heavy rainfall.