The Service Manager – Sous Chef supports the Executive Chef in managing daily kitchen operations, food preparation, service standards and team performance. Candidates should have professional culinary training and several years of experience in a hotel, resort or high-volume restaurant kitchen, preferably in a supervisory or sous chef role. Strong knowledge of food safety, hygiene, menu execution, stock control and cost management is expected. The successful candidate should be organised, hands-on and able to lead multicultural kitchen teams during busy service periods. Good communication, creativity, discipline and the ability to maintain Shangri-La’s quality standards are essential. Flexibility to work shifts, weekends and public holidays is also required.
Shangri-La Group is a Hong Kong-based luxury hospitality company operating hotels, resorts and related businesses across Asia, the Middle East, Europe and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands, with properties recognised for personalised service, comfortable accommodation and strong destination experiences. In Malaysia, Shangri-La operates prominent city and resort properties, including hotels in Kuala Lumpur, Penang, Sabah and other locations. The group employs colleagues from diverse backgrounds and places emphasis on guest satisfaction, service excellence, teamwork and professional development. Culinary roles typically involve working in large, structured hotel kitchens serving restaurants, banquets, room service and special events. Employees may benefit from international hospitality standards, staff meals, uniforms, training and opportunities for career progression, although specific benefits vary by property and employment contract.
Malaysia offers varied hospitality opportunities across Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak, with resort islands particularly suitable for chefs, food-and-beverage professionals and hotel managers. The culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in tourism workplaces. Lifestyle costs are generally moderate, although island accommodation and imported goods can be expensive. Employees should expect tropical weather, busy peak seasons and a relaxed outdoor lifestyle featuring beaches, diving, hiking and excellent food. Foreign nationals normally require an employer-sponsored work permit, commonly arranged through the Malaysian Immigration Department; working before approval is not permitted. Employers often assist with visas, accommodation, flights or relocation, but terms differ. Candidates should confirm salary, service charge, housing, medical cover, contract length and repatriation provisions before accepting an offer.
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