The Service Manager – Front Office (Duty Manager) oversees daily front-office operations, ensuring smooth arrivals, departures, guest services, complaint resolution and coordination with other hotel departments. Candidates typically need a diploma or degree in hospitality, several years of hotel front-office experience, and strong knowledge of property-management systems. The role requires confident leadership, excellent communication, sound judgment and a professional, guest-focused attitude. Flexibility to work shifts, weekends and public holidays is essential. Shangri-La will expect the successful candidate to maintain luxury service standards, support the front-office team, handle operational issues calmly and contribute to guest satisfaction and hotel performance.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for warm Asian hospitality, high service standards and a strong focus on personalised guest experiences. Its Malaysian properties include city hotels and resort destinations, offering roles across front office, food and beverage, housekeeping, engineering, wellness and administration. Employees generally work in multicultural teams and may receive benefits such as meals, uniforms, training, staff rates and career-development opportunities, although packages vary by property and employment level. Shangri-La places considerable emphasis on guest care, operational professionalism, teamwork and creating memorable stays for both leisure and business travellers.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology and professional services, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. Its island destinations combine beaches, rainforests, diving and relaxed resort living, while cities provide better transport, healthcare and career variety. Malaysian culture is multicultural, shaped by Malay, Chinese, Indian and indigenous communities, with diverse food, festivals and languages; English is widely used in tourism and business. Living costs are generally moderate, though island accommodation can be seasonal and more expensive. Foreign employees normally need an employer-sponsored Employment Pass, and the company must handle the relevant immigration application before work begins. Candidates should confirm salary, accommodation, insurance, meals, transport and service-charge arrangements in writing. Relocating workers should prepare certified documents, check entry requirements and consider climate, transport access and family schooling before choosing a resort location.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...