Supervisor - Housekeeping

Job Description

The Housekeeping Supervisor oversees daily room and public-area cleaning, assigns tasks, checks quality, monitors supplies, and supports the training and coordination of housekeeping colleagues. Candidates should have hotel housekeeping experience, preferably in a supervisory position, along with good knowledge of cleaning standards, guest-service procedures, and workplace safety. Strong communication, organisation, attention to detail, and the ability to work shifts, weekends, and public holidays are expected. The successful candidate should be physically fit, dependable, service-oriented, and capable of resolving operational issues professionally while maintaining Shangri-La’s cleanliness and hospitality standards.

Company Info

Shangri-La Hotels and Resorts is an international luxury hospitality group founded in Hong Kong in 1971. The company operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other destinations. Shangri-La properties are known for attentive service, comfortable accommodation, extensive facilities, and a strong emphasis on guest experience. Its hotels commonly include restaurants, meeting and event spaces, leisure facilities, spas, and large housekeeping operations. In Malaysia, Shangri-La has established properties serving business and leisure travellers, supported by multicultural teams and structured hotel operations. Employees are generally expected to demonstrate professionalism, warmth, teamwork, and high service standards. The group also offers opportunities across rooms, food and beverage, engineering, finance, sales, and other hotel departments, making it a recognised employer within the regional hospitality industry.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Housekeeping, food and beverage, front office, engineering, and guest-services roles are common, particularly in larger hotels and island resorts. The culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in tourism workplaces, while Malay is the national language. Lifestyle varies from busy urban living to relaxed beach or nature-based communities. Langkawi and Penang provide island living, restaurants, beaches, and outdoor activities, while Sabah and Sarawak offer rainforests, diving, and diverse local traditions. Foreign employees normally need an employment pass or other approved work authorisation sponsored by the employer before starting work. Candidates should confirm salary, accommodation, transport, insurance, contract terms, and relocation support directly with the hotel.