The Service Leader/Executive – Learning & Development is expected to support the planning, coordination and delivery of employee training at Shangri-La in Malaysia. Requirements typically include a diploma or degree in human resources, hospitality, education or a related field, along with experience in hotel operations, training coordination or learning and development. Strong communication, presentation, organisation and interpersonal skills are important. The candidate should be confident working with colleagues at different levels, maintaining training records, supporting induction programmes and promoting Shangri-La’s service standards. A professional, approachable attitude, attention to detail, flexibility and a genuine interest in employee development are expected.
Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for warm Asian hospitality, high service standards and distinctive properties in both urban and resort locations. Shangri-La hotels typically provide accommodation, dining, meetings, wellness and leisure facilities, serving business and leisure travellers. In Malaysia, the company operates well-known properties in destinations including Kuala Lumpur, Penang, Kota Kinabalu and other resort markets. Employees generally work in a multicultural environment with structured service standards and opportunities for professional development. Learning and development roles help strengthen staff capability, support onboarding and reinforce the company’s guest-service culture.
Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, retail, technology and professional services. Popular island destinations include Penang, Langkawi, Tioman, Redang and parts of Sabah, while Kuala Lumpur and major mainland cities provide broader career options. Local culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in hospitality workplaces. Lifestyle ranges from busy city living to relaxed beach and resort communities; costs are generally lower than in Singapore, although accommodation in tourist areas can be seasonal and expensive. Foreign employees usually need an employer-sponsored work permit, and the company normally manages the relevant employment-pass process. Candidates should confirm eligibility, contract terms, accommodation, medical coverage and relocation support before accepting an offer. Malaysia’s tropical climate, public transport, diverse food and welcoming communities can make relocation attractive, but adapting to humidity and local regulations is important.
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