The Service Associate – Reservations Executive is responsible for handling room reservations, amendments, cancellations, guest enquiries and booking-related correspondence across telephone, email and other channels. Candidates should have hospitality or reservations experience, strong communication skills, good computer literacy and confidence using reservation or property-management systems. Fluency in English is expected; additional languages are an advantage in Singapore’s international hotel market. The role requires accuracy, a professional telephone manner, attention to detail and the ability to meet service and revenue targets. The successful candidate is expected to provide warm, efficient assistance, recommend suitable room and package options, maintain accurate booking records and coordinate closely with Front Office, Sales and other hotel departments. Shift work, including weekends and public holidays, may be required.
Shangri-La Group is a global luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets under the Shangri-La brand and related hospitality businesses. Shangri-La is known for personalised service, refined accommodation, extensive food and beverage offerings, wellness facilities and strong destination-focused guest experiences. Shangri-La Singapore is a large luxury hotel set amid landscaped gardens near Orchard Road, with guest rooms, suites, restaurants, meeting facilities and leisure amenities. The company places emphasis on genuine Asian hospitality, service excellence, employee development and teamwork. Exact duties, benefits and compensation for this vacancy may vary according to experience, internal salary structures and the final employment offer.
Singapore is a compact island city-state with strong opportunities in hotels, restaurants, tourism, aviation, finance, technology, healthcare and logistics. Its multicultural society blends Chinese, Malay, Indian and international influences, reflected in its festivals, languages and excellent hawker food. Life is safe, organised and highly connected, with efficient MRT and bus networks, modern healthcare and many shopping, dining and recreation options. Housing can be expensive, especially in central areas, so newcomers often compare shared accommodation with rooms farther from the city centre. English is widely used at work, although Mandarin, Malay and other languages can be useful in hospitality. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass or S Pass, subject to prevailing salary, qualification, quota and approval requirements. Candidates should confirm eligibility with the employer and Singapore’s Ministry of Manpower before relocating. Budget for deposits, transport, medical coverage and initial living costs.
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