The Service Centre Officer manages hotel telephone calls, guest requests, information enquiries and internal communication, helping ensure prompt and courteous service around the clock. Candidates should have hospitality or customer-service experience, strong spoken English, Cantonese and preferably Mandarin, good telephone etiquette, computer literacy and accurate administrative skills. The role requires a calm, professional manner, attention to detail and the ability to prioritise several requests in a busy environment. Flexibility to work shifts, weekends and public holidays is expected. The successful candidate should be service-oriented, familiar with hotel operations and able to coordinate effectively with departments such as Front Office, Housekeeping, Engineering and Food and Beverage.
Shangri-La Group is an international luxury hospitality company founded in Hong Kong. It operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other major destinations under the Shangri-La, Kerry, JEN and Traders brands. The group is recognised for personalised service, comfortable accommodation and strong connections with local culture. Its Hong Kong properties serve business and leisure travellers and offer opportunities across guest services, food and beverage, housekeeping, events, finance and hotel management. Employees typically work in a multicultural environment where communication, courtesy, teamwork and attention to detail are highly valued. Shangri-La also promotes professional development through operational training and career progression across its international network.
Hong Kong is a compact, energetic destination combining a major global business centre with beaches, hiking trails, historic districts and nearby islands. Job opportunities are strongest in hospitality, aviation, finance, retail, technology, healthcare and professional services. Cantonese is widely used, while English is common in hotels and international workplaces; Mandarin is also valuable. Life is fast-paced and convenient, with excellent public transport, diverse dining and many cultural events, although housing can be expensive and space is limited. Overseas hires generally need an employment visa sponsored by an eligible employer, with approval based on qualifications, salary and the role’s requirements. New arrivals should budget for accommodation deposits, transport and healthcare, and arrange a local bank account and mobile service after arrival.
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