Floor Supervisor

Job Description

The Floor Supervisor oversees daily housekeeping operations on assigned floors, ensuring guest rooms, corridors and service areas meet Shangri-La’s cleanliness and presentation standards. Responsibilities typically include inspecting rooms, allocating tasks, coordinating with Front Office and Maintenance, handling guest requests, monitoring supplies and supporting room attendants. Candidates should have previous hotel housekeeping experience, supervisory ability, good organisation and attention to detail. A service-focused attitude, professional appearance, clear communication and the ability to work shifts, weekends and public holidays are expected. Knowledge of hotel operating procedures and basic computer skills is advantageous. The successful candidate should lead by example, respond promptly to guest concerns and maintain consistent quality in a busy luxury-hotel environment.

Company Info

Shangri-La Singapore is a luxury hotel located along Orange Grove Road, close to Orchard Road. It is part of Shangri-La Group, an international hospitality company operating hotels and resorts across Asia, the Middle East, Europe and other markets. The Singapore property is known for its extensive grounds, multiple accommodation wings, restaurants, recreational facilities and strong emphasis on personalised service. The hotel employs colleagues across rooms, food and beverage, culinary, engineering, wellness, administration and guest services. Working for Shangri-La generally involves high service standards, structured operating procedures and opportunities to develop within an international hotel group. Employees are expected to demonstrate warmth, teamwork, cultural awareness and attention to detail while supporting a premium guest experience.

Destination Guide

Singapore offers many opportunities in hotels, restaurants, tourism, retail, finance, technology, healthcare and logistics. Its hospitality sector attracts international workers, although competition is strong and employers usually prioritise relevant experience and qualifications. The culture is multicultural, efficient and respectful, with English widely used at work. Lifestyle options include excellent public transport, diverse food, shopping, parks and an active city nightlife. Housing can be expensive, especially near central areas, so newcomers often compare shared accommodation and locations along MRT lines. Foreign employees generally need a valid work pass arranged by an employer, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and sector requirements. Candidates should confirm current Ministry of Manpower rules, medical requirements and employer sponsorship before relocating. Singapore is compact, safe and well connected, but budgeting carefully for rent, transport and daily expenses is important.