The Reservation Executive manages individual and group room reservations, responds to guest and travel-agent enquiries, updates booking details, and supports the hotel’s occupancy and revenue goals. Candidates should have experience in hotel reservations, front office, or a related customer-service role, along with strong communication, computer, and organisational skills. Familiarity with hotel property-management and central-reservation systems is advantageous. The role requires accuracy, a professional telephone manner, attention to detail, and the ability to handle several requests calmly. Candidates are expected to provide prompt, courteous service, follow reservation policies, coordinate with other departments, and work flexible shifts when required.
Shangri-La Group is a luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for its Asian-inspired service culture, upscale accommodation, restaurants, meeting facilities, and wellness offerings. Shangri-La Hotel Singapore is an established luxury property located near Orchard Road, with extensive guest rooms, suites, dining venues, gardens, event spaces, and recreational facilities. The company generally places strong emphasis on personalised guest service, operational standards, teamwork, and employee development. Roles may involve contact with international travellers and collaboration across front office, housekeeping, food and beverage, sales, and revenue teams.
Singapore is a compact, highly developed island city-state with strong opportunities in hotels, tourism, aviation, food and beverage, retail, finance, technology, and healthcare. Its multicultural society includes Chinese, Malay, Indian, and international communities, with English widely used at work. Life is convenient and generally safe, supported by excellent public transport, reliable healthcare, and extensive shopping and dining options. Housing can be expensive, especially near central districts, so many employees choose shared accommodation or locations close to MRT lines. Singapore has a hot, humid climate year-round with frequent rain. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass or S Pass, subject to prevailing eligibility and quota rules; visitors cannot simply start work. Applicants should confirm sponsorship, salary, housing, insurance, and relocation terms before accepting an offer.
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