Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) handles incoming hotel calls, guest requests, inquiries, and internal communications in a professional and efficient manner. Requirements typically include good spoken and written English, clear telephone etiquette, basic computer skills, and previous customer-service or hotel experience. Knowledge of additional languages is advantageous. The successful candidate should be calm under pressure, attentive to detail, courteous, and able to manage several requests while maintaining confidentiality. Flexibility to work shifts, weekends, and public holidays is expected. Familiarity with hotel systems and a strong willingness to support guests and colleagues are also desirable.

Company Info

Shangri-La Group is a major luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La is known for attentive service, distinctive properties, and its Asian-inspired approach to hospitality. Shangri-La Singapore is a large luxury hotel set within landscaped grounds near Orchard Road. The property serves leisure and business travelers and includes guestrooms, restaurants, meeting facilities, gardens, wellness services, and family amenities. Employees typically work in a multicultural environment with opportunities to develop careers across hotel operations. The company places emphasis on guest satisfaction, professional service, teamwork, training, and creating memorable experiences for visitors.

Destination Guide

Singapore is a compact, highly connected city-state with opportunities in hotels, restaurants, tourism, finance, technology, healthcare, logistics, and retail. Its culture combines Chinese, Malay, Indian, and international influences, reflected in its food, festivals, languages, and neighborhoods. The lifestyle is safe, efficient, and urban, with excellent public transport, shopping, parks, museums, and a wide range of dining options. Living costs, especially rent, are relatively high, so budgeting is important. Foreign employees generally need employer-sponsored authorization such as an S Pass or Employment Pass; eligibility depends on salary, qualifications, experience, and current government rules. Employers usually guide successful candidates through the application process. Before relocating, arrange suitable accommodation, understand healthcare and tax obligations, and check work-pass conditions. Singapore has no traditional resort-island setting, but nearby islands and coastal areas provide recreational escapes.