The Assistant Director of Sales, RSR & GSH supports Shangri-La’s commercial strategy by leading resort sales and managing relationships with global sales offices, travel partners, corporate accounts, and other key markets. Requirements typically include a degree or diploma in hotel management, business, marketing, or a related field, together with several years of hotel or resort sales experience, preferably in an international luxury property. Strong knowledge of leisure, wholesale, corporate, and group segments is expected. The candidate should be commercially focused, confident in negotiations and presentations, able to analyse market and revenue trends, and willing to travel. Excellent English communication, leadership, networking, and team-management skills are essential.
Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is recognised for warm Asian hospitality, high service standards, distinctive resort experiences, and well-established brands including Shangri-La, Kerry Hotels, JEN, and Traders. Its Malaysian properties serve leisure travellers, business guests, groups, and events, and typically offer accommodation, restaurants, wellness facilities, meeting venues, and recreational activities. Shangri-La places strong emphasis on guest satisfaction, service culture, commercial performance, employee development, and responsible business practices. Sales leadership roles commonly involve collaboration with regional offices, travel trade partners, destination marketers, and corporate clients to grow occupancy, revenue, and market share.
Malaysia offers varied opportunities in luxury hotels, resorts, tourism, aviation, events, food and beverage, and corporate sales. Island-based roles are especially common in Langkawi, Penang, Pangkor, Redang, and the Perhentian Islands, while Kuala Lumpur and major mainland cities provide broader career options. Life on the islands is relaxed and outdoors-oriented, with beaches, diving, local food, cultural festivals, and strong multicultural influences from Malay, Chinese, Indian, and Indigenous communities. Accommodation and staff meals may be included in resort packages, although transport, healthcare access, and housing availability can vary. Foreign nationals generally need an employer-sponsored Employment Pass before starting work; the company normally handles the application and supporting approvals. Candidates should confirm salary, housing, medical cover, transport, contract duration, and visa costs before relocating. English is widely used in hospitality, while Malay and Mandarin can be valuable.
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