The Learning & Development Manager is responsible for planning, delivering and evaluating training programmes that support Shangri-La’s service standards and business goals. Typical requirements include a degree or diploma in hospitality, human resources, education or a related field, together with several years of hotel training or human resources experience. The successful candidate should understand adult learning principles, staff development, performance improvement and Malaysian employment practices. Strong communication, presentation, coaching and organisational skills are essential. The role requires someone who can work with department heads, identify training needs, manage learning records and motivate employees at all levels. Hospitality experience, professional training certification and familiarity with digital learning platforms would be advantageous.
Shangri-La Group is a major international hospitality company founded in Asia and headquartered in Hong Kong. It operates luxury hotels, resorts and residences across Asia, the Middle East, Europe, North America and other markets. The group is recognised for personalised Asian hospitality, high service standards and a portfolio that includes Shangri-La, Kerry, JEN and Traders properties. In Malaysia, Shangri-La operates well-known city hotels and resort destinations, employing teams across rooms, food and beverage, wellness, sales, finance and corporate functions. Its Learning & Development teams help maintain consistent guest-service standards by developing employees, supporting career progression and encouraging a service-focused culture. Benefits for management positions may include medical coverage, staff rates, meals or allowances, annual leave and training opportunities, although the package varies by property and contract.
Malaysia offers opportunities in luxury hotels, resorts, restaurants, tourism, aviation, education, technology and shared services. Popular island destinations include Langkawi, Penang, Tioman, Redang, Perhentian and parts of Sabah, while Kuala Lumpur and Johor provide broader corporate employment. The culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in hospitality, alongside Bahasa Malaysia. Island life is relaxed and scenic, with beaches, diving, local markets and outdoor activities, but transport, healthcare and housing can be more limited than in major cities. Foreign employees generally need an employer-sponsored Employment Pass, and the company normally handles approval and documentation. Dependants may require separate passes. Candidates should confirm salary, accommodation, transport, insurance, tax and visa conditions before relocating. Malaysia is warm year-round, with monsoon conditions varying by coast.
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