Reservations Associate

Job Description

The Reservations Associate manages guest bookings, amendments, cancellations and enquiries across phone, email and online channels. The role requires strong communication and customer-service skills, attention to detail, basic computer and reservations-system proficiency, and good spoken and written English. Previous experience in hotel reservations, front office or a related hospitality role is advantageous. The successful candidate is expected to provide accurate information, follow booking and payment procedures, maximise room revenue through suitable recommendations, and maintain a professional, warm manner with guests and colleagues. Flexibility to work shifts, weekends and public holidays is normally required.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, welcoming atmosphere and high standards of guest care. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La Hotel Singapore is a well-established city resort located near Orchard Road, offering guest rooms, suites, restaurants, event facilities, landscaped gardens and extensive leisure amenities. The company places strong emphasis on genuine hospitality, staff development, teamwork and creating memorable experiences for guests. Employees may benefit from structured training, international career opportunities, hotel discounts and exposure to a diverse luxury-hospitality environment. Exact benefits and employment terms depend on the position, department and local contract.

Destination Guide

Singapore is a modern island city-state with strong opportunities in hotels, tourism, food and beverage, aviation, finance, technology, healthcare and retail. The culture is highly multicultural, with English widely used alongside Mandarin, Malay and Tamil. Life is safe, efficient and convenient, with excellent public transport, diverse food, shopping, parks and cultural attractions. Housing and daily expenses can be high, especially near central areas, so candidates should compare salaries with rental costs and consider shared accommodation or locations near MRT lines. Foreign employees generally need an employer-sponsored work pass; hospitality roles commonly use an S Pass or Employment Pass, subject to government eligibility rules and quotas. Employers typically guide successful candidates through the application process. New arrivals should arrange a valid passport, employment contract, accommodation and healthcare coverage before relocating.