The Service Associate – Front Office supports guests throughout their stay by handling check-ins and check-outs, providing information, responding to requests, managing payments, and coordinating with other hotel departments. Candidates should have a hospitality, tourism, or related background, strong communication skills, a professional appearance, and basic computer knowledge. Previous hotel or customer-service experience is advantageous. Shangri-La expects a warm, service-focused attitude, attention to detail, cultural awareness, flexibility for shifts, and the ability to remain calm while resolving guest concerns. Good English communication is generally required, while additional languages may be helpful.
Shangri-La Group is a major international hospitality company headquartered in Hong Kong. It operates luxury hotels, resorts, residences, and related properties across Asia, the Middle East, Europe, North America, and other destinations. Its Philippine properties are known for comfortable accommodations, extensive dining, leisure facilities, and attentive guest service. The company promotes its hospitality philosophy through the Shangri-La Academy and emphasizes genuine care, professionalism, teamwork, and personalized experiences. Employees may receive structured training, staff meals, uniforms, service-charge participation, healthcare support, and opportunities for career development, depending on the property and employment terms. Working for Shangri-La can provide useful experience in an international hotel environment, particularly for people building careers in front office operations, guest relations, reservations, and broader resort management.
The Philippines offers hotel, resort, restaurant, tourism, and customer-service opportunities across Manila, Cebu, Boracay, Palawan, Bohol, and other major destinations. Hospitality work can be seasonal in resort areas, while large cities provide more stable year-round employment. Filipino culture is friendly, family-oriented, and strongly influenced by local traditions, Catholic celebrations, and English-language communication. Lifestyle varies from busy urban living to relaxed beach communities, with generally warm weather and relatively affordable food and transport. Local employees need standard employment documents and work authorization arranged by the employer. Foreign nationals normally require an appropriate work visa, commonly supported by the hiring company, and may also need an Alien Employment Permit. Before relocating, confirm salary, accommodation, transport, medical coverage, taxes, and contract conditions. Research the specific island’s cost of living, healthcare access, internet reliability, and transport options.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...