The Assistant Outlet Manager supports the daily operation of Shang Palace, Shangri-La’s Chinese restaurant, ensuring excellent guest service, smooth service flow and achievement of revenue targets. Requirements typically include a hospitality or business qualification, supervisory experience in a quality hotel or restaurant, strong knowledge of food and beverage operations, and good English communication skills. Knowledge of Chinese cuisine and Mandarin or other local languages may be advantageous. The successful candidate is expected to coach colleagues, manage guest concerns professionally, monitor service standards, coordinate with the kitchen, control costs and support scheduling, training and outlet promotions. A polished appearance, commercial awareness, attention to detail, flexibility and a genuine commitment to luxury hospitality are essential.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its properties are known for warm Asian hospitality, high service standards and premium accommodation, dining, wellness and event facilities. In the Philippines, Shangri-La operates internationally recognised properties including Shangri-La The Fort in Manila and Shangri-La Mactan, Cebu, with a strong focus on personalised guest experiences and employee development. Shang Palace is the group’s signature Chinese dining concept, offering refined Cantonese cuisine, elegant surroundings and professional table service. Working for Shangri-La can provide exposure to global hospitality practices, structured training, multicultural teams and career opportunities across food and beverage, rooms and hotel management.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan and other resort destinations, especially in hotels, restaurants, events, diving and tourism services. Manila provides the largest corporate and luxury-hotel market, while Cebu and Boracay offer a more relaxed coastal lifestyle with strong tourism employment. Filipino culture is welcoming, family-oriented and community-minded, and English is widely used in workplaces. Living costs vary considerably: Manila is more expensive, while provincial and island locations may be cheaper but have fewer services. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly a 9(g) employment visa; requirements should be confirmed with the employer and Philippine authorities. Candidates should budget for housing deposits, transport, healthcare and relocation costs, and verify whether accommodation, meals, insurance and service charge are included in the employment package.
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