The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, telephone operations, and daily arrivals and departures. The role typically requires a hospitality or hotel-management qualification, several years of front-office experience, and strong knowledge of hotel systems and service standards. Candidates should be confident supervising teams, resolving guest concerns, coordinating with other departments, and maintaining accurate records. Excellent English communication, professional presentation, sound judgment, and flexibility to work shifts, weekends, and holidays are expected. Experience in an international luxury hotel, preferably with Opera or a similar property-management system, is advantageous.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for warm Asian hospitality, refined accommodation, extensive dining, wellness facilities, and personalized guest service. In the Philippines, Shangri-La operates established luxury properties in locations such as Manila, Cebu, and Boracay. The company places strong emphasis on service excellence, colleague development, cultural awareness, and responsible business practices. Working for Shangri-La can provide exposure to international operating standards, multicultural teams, structured training, and opportunities to progress within the wider hotel group. Specific benefits vary by property and may include service charge, meals, uniforms, insurance, accommodation assistance, transport, and employee discounts.
The Philippines offers varied hospitality opportunities across Manila, Cebu, Boracay, Palawan, and other resort destinations. Jobs are available in hotels, restaurants, resorts, spas, events, diving, and tourism services, with stronger demand during peak travel seasons. Filipino culture is welcoming, family-oriented, and strongly influenced by Malay, Spanish, American, and Asian traditions. English is widely used in business and hotels. Island living can offer beaches, outdoor activities, warm weather, and a relaxed social atmosphere, although transport, internet reliability, and access to services vary outside major cities. Cebu and Boracay provide strong resort employment, while Manila offers broader corporate and luxury-hotel opportunities. Philippine citizens generally need standard employment documents. Foreign nationals must secure an employer-sponsored work permit and appropriate visa before working; tourist status is not sufficient. Relocating candidates should confirm accommodation, medical coverage, taxes, transport, and contract terms directly with the employer.
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