Reception Manager

Job Description

The Reception Manager oversees the front desk, ensuring efficient check-in, check-out, guest enquiries, room assignments and complaint handling. Candidates should have several years of hotel front-office experience, including supervisory or managerial responsibility, strong knowledge of hotel operating systems and excellent communication skills. Fluency in English is essential; additional languages are advantageous. The role requires a polished, guest-focused professional who can lead and coach employees, maintain service standards, coordinate with other departments and remain calm during busy periods. Flexibility to work shifts, weekends and public holidays is expected, along with strong problem-solving, organisational and leadership abilities.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for warm Asian-inspired service. The company operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties typically offer accommodation, restaurants, meeting facilities, wellness services and leisure experiences, serving both business and holiday travellers. Shangri-La places strong emphasis on genuine hospitality, personalised guest care, employee development and responsible business practices. In Singapore, the group is associated with established luxury properties offering high service standards and a multicultural working environment. Employees may benefit from structured training, international brand exposure and opportunities to progress across hotel departments and destinations.

Destination Guide

Singapore is a compact, highly connected island city with strong opportunities in hospitality, tourism, aviation, retail, finance and technology. Hotel employees can expect a multicultural workplace, efficient public transport, modern infrastructure and generally high standards of safety and cleanliness. The lifestyle is convenient but relatively expensive, especially for rent; many workers live in public housing or shared apartments outside the central districts. English is widely used, while Mandarin, Malay and Tamil are also common. Foreign nationals normally require an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and eligibility rules. Employers usually guide successful candidates through the application process. New arrivals should budget for deposits, transport, healthcare and daily living costs, and verify employment, accommodation and pass conditions before relocating.