The Waiter/Waitress is expected to provide courteous, efficient service in the restaurant, bar, banquet, or room-service operation. Typical requirements include previous experience in a hotel or quality restaurant, good spoken English, a professional appearance, and knowledge of food and beverage service. Familiarity with point-of-sale systems, menu items, hygiene standards, and guest-service procedures is beneficial. The successful candidate should be customer-focused, attentive to detail, physically able to stand for extended periods, and comfortable working shifts, weekends, and public holidays. Shangri-La also expects teamwork, cultural awareness, a positive attitude, and the ability to handle guest requests or complaints professionally.
Shangri-La is a global luxury hospitality group founded in Hong Kong and recognized for high service standards, refined accommodation, and warm Asian-inspired hospitality. The group operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La properties in the United Arab Emirates serve leisure travelers, business guests, families, and luxury-tourism markets, with restaurants, lounges, banqueting, wellness facilities, and conference services. Employees are generally expected to deliver personalized guest experiences while maintaining professional grooming, teamwork, safety, and brand standards. The company offers opportunities across food and beverage, rooms, culinary operations, engineering, sales, and corporate functions. Benefits and working conditions vary by property, contract, experience, and local employment regulations.
The United Arab Emirates is a modern Gulf country known for Dubai and Abu Dhabi, desert landscapes, beaches, shopping, international cuisine, and a highly diverse expatriate population. Hospitality offers frequent opportunities in hotels, restaurants, resorts, catering, and events, particularly for candidates with strong English, customer-service experience, and additional languages. Life is generally convenient but can be expensive in major cities; employers may provide accommodation, meals, transport, medical cover, and flights. The culture values respect, modest dress in appropriate settings, punctuality, and awareness of Islamic customs. Summers are extremely hot, while winters are more comfortable for outdoor activities. Employees normally need an employer-sponsored residence and work visa before starting employment. The employer typically arranges medical testing, Emirates ID processing, and related permits. Candidates should verify contract terms, recruitment fees, accommodation, and benefits before relocating.
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