Executive Housekeeper

Job Description

The Executive Housekeeper leads the hotel’s housekeeping and laundry operations, ensuring consistently high standards of cleanliness, presentation, hygiene, and guest comfort. Candidates typically need substantial experience in luxury hotels, including supervisory or departmental leadership, strong knowledge of housekeeping procedures, budgeting, inventory control, health and safety, and quality assurance. The role requires excellent communication, staff leadership, training, scheduling, and problem-solving skills. The successful candidate is expected to motivate a diverse team, coordinate effectively with Front Office and Engineering, manage departmental costs, respond professionally to guest feedback, and maintain Shangri-La’s service standards. Flexibility, attention to detail, cultural awareness, and a hands-on approach are important, including the ability to work weekends, holidays, and varying shifts.

Company Info

Shangri-La is an internationally recognised luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other global destinations. The group is known for warm Asian hospitality, high service standards, distinctive properties, and comprehensive guest experiences. Its Malaysian portfolio has included prominent luxury hotels and resorts in locations such as Kuala Lumpur, Penang, Kota Kinabalu, and Langkawi. Shangri-La places strong emphasis on guest satisfaction, colleague development, sustainability, operational excellence, and cultural inclusion. An Executive Housekeeper would join a structured hotel environment where cleanliness, presentation, safety, and personalised service are central to the brand. Benefits may include accommodation or housing support, meals, medical coverage, service charge, annual leave, and training, although these vary by property and employment contract.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, and Sarawak, particularly in luxury hotels, resorts, restaurants, wellness, events, and tourism operations. Langkawi and Penang provide island lifestyles with beaches, outdoor activities, multicultural communities, and a slower pace, while Kuala Lumpur offers stronger career progression, international schools, healthcare, and urban amenities. Malaysian culture blends Malay, Chinese, Indian, Indigenous, and international influences, with English widely used in tourism workplaces. Living costs are generally moderate, though resort-island housing and imported goods can be expensive. Foreign professionals usually need an employer-sponsored Employment Pass; the company normally manages approval, and the employee should not begin work before authorization. Candidates should confirm salary, accommodation, transport, insurance, tax, contract duration, and relocation support. Malaysia’s tropical climate, monsoon seasons, religious diversity, and local customs should be considered when planning a move.