The Service Manager – Sous Chef supports the Executive Chef by overseeing daily kitchen operations, food preparation, service quality and kitchen team performance. Candidates should have professional culinary training, substantial experience in a hotel or high-volume restaurant, strong knowledge of food safety, hygiene, cost control and menu execution, and the ability to lead a multicultural team. The role requires hands-on cooking ability, effective communication, staff scheduling, inventory awareness and consistent attention to presentation and guest satisfaction. The successful candidate is expected to work flexible shifts, including weekends and public holidays, maintain Shangri-La standards, coach team members and coordinate smoothly with service and other hotel departments.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for warm Asian hospitality, high service standards and distinctive city, resort and island properties. Its hotels operate across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La places strong emphasis on guest experience, culinary quality, employee development and responsible business practices. In Malaysia, the group has operated prominent luxury hotels and resorts, serving leisure travellers, business guests, families and international events. Employees typically work in multicultural teams and may receive benefits such as meals, uniforms, training, medical coverage, accommodation or transport support, and service charge, depending on the property and employment terms. Exact benefits and conditions should be confirmed directly with the recruiting hotel.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Penang combines heritage streets, diverse food, beaches and a lively local community, while Langkawi offers a quieter island lifestyle, nature, water activities and strong resort employment. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hotels, although Malay is the national language. Living costs vary, with resort islands often more expensive for imported goods. International hires normally require an employer-sponsored Employment Pass or other approved work permit, and must not begin work before approval. Employers commonly assist with documentation, medical checks and relocation details. Candidates should confirm accommodation, transport, service charge, probation, insurance and leave before accepting an offer. Malaysia’s tropical climate is warm and humid year-round, with heavier rain during monsoon periods.
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