The Service Leader/Executive – Learning & Development supports the planning, coordination and delivery of employee training across the hotel. Requirements typically include a diploma or degree in hospitality, human resources, education or a related field, along with relevant hotel or training experience. The candidate should be confident presenting to groups, communicating in English, preparing training materials, maintaining records and evaluating learning outcomes. Shangri-La would expect a proactive, organised and approachable professional who understands hospitality standards, supports onboarding and service culture, and can work effectively with colleagues at all levels. Familiarity with learning systems, facilitation techniques and local employment practices would be advantageous.
Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes Shangri-La, Traders, Kerry Hotels and JEN properties. The group is recognised for Asian-inspired hospitality, personalised service and strong attention to guest comfort. Shangri-La hotels typically provide accommodation, dining, wellness, events and business facilities, serving both leisure and corporate travellers. In Malaysia, the company has operated established city and resort properties and offers opportunities in hotel operations, guest services, food and beverage, finance, engineering, human resources and learning and development. Employees are generally expected to demonstrate professionalism, teamwork, cultural awareness and a commitment to consistent service standards.
Malaysia offers varied opportunities in hotels, resorts, tourism, education, technology, manufacturing and shared services. Popular island destinations include Langkawi, Penang, Tioman, Redang and parts of Sabah, while Kuala Lumpur and other mainland cities provide broader career choices. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in business and hospitality, alongside Bahasa Malaysia. Lifestyle ranges from busy urban living to relaxed beach communities, with generally affordable food and transport, though housing costs vary. Foreign employees normally need an employment pass sponsored by their employer, and should not begin work before approval. Employers commonly assist with the application and relocation arrangements. Candidates should confirm accommodation, medical coverage, taxation, transport and contract terms before moving. Island jobs can offer a scenic lifestyle but may involve seasonal demand, limited services and higher travel costs.
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