Duty Manager

Job Description

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest services across the front office and other departments. Candidates should have relevant hotel experience, strong communication and problem-solving skills, sound knowledge of guest relations, and the ability to lead teams calmly under pressure. The role requires flexibility to work shifts, weekends and public holidays. The successful candidate is expected to maintain Shangri-La service standards, handle complaints professionally, coordinate with operational departments, monitor safety and security procedures, and support colleagues in delivering efficient, personalised guest experiences.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and recognised internationally for warm, personalised service. The company operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. Shangri-La Singapore is a well-established luxury property known for its extensive gardens, diverse restaurants, guest facilities and high service standards. Employees typically work in a multicultural environment with opportunities to develop careers in hotel operations, food and beverage, guest services, sales and corporate functions. The group places strong emphasis on genuine hospitality, colleague development and creating memorable experiences for guests. Employment conditions, benefits and career progression vary according to the position, department and local regulations.

Destination Guide

Singapore is a compact, highly connected city-state with opportunities in hospitality, tourism, finance, technology, healthcare, logistics and retail. The culture is multicultural, with English widely used alongside Mandarin, Malay and Tamil. Lifestyle is convenient and fast-paced, with excellent public transport, diverse food, shopping, parks and beaches, although accommodation and daily expenses can be high. Hospitality employees should expect structured service standards, professional workplaces and shift-based schedules. Foreign nationals generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or relevant work permit; eligibility depends on salary, qualifications and government requirements. Employers commonly assist with the application, but candidates should confirm the current rules with Singapore’s Ministry of Manpower. Popular residential areas are linked efficiently to the city by MRT and buses.