The Reservation Executive manages guest room reservations, amendments, cancellations and enquiries through telephone, email and online channels. The role typically requires previous hotel reservations or front-office experience, strong communication skills, accurate computer and data-entry abilities, and familiarity with hotel reservation systems. Fluency in English is essential; additional languages and knowledge of Singapore’s hotel market are advantageous. The successful candidate is expected to deliver prompt, friendly and accurate service, maximise room revenue through effective upselling, maintain detailed booking records, coordinate closely with Front Office and Sales, and handle guest requests professionally. Flexibility to work shifts, weekends and public holidays, together with a customer-focused attitude and attention to detail, is normally required.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and related businesses across Asia, the Middle East, Europe, Africa and North America. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. Shangri-La Singapore is a well-established luxury hotel known for its extensive gardens, comfortable accommodation, dining venues, meeting facilities and personalised service. The company places strong emphasis on Asian hospitality, guest satisfaction, operational standards and colleague development. Employees generally work in a multicultural environment with opportunities to build careers across hotel departments and destinations. A Reservation Executive would support the commercial and guest-service operations by helping convert enquiries into bookings, maintaining accurate reservation information and contributing to the hotel’s occupancy and revenue performance.
Singapore is a compact island city-state with strong opportunities in hotels, tourism, aviation, finance, technology, healthcare and food services. The culture is multicultural, combining Chinese, Malay, Indian and Western influences, with English widely used at work. The lifestyle is safe, efficient and highly urban, offering excellent public transport, shopping, dining, parks and easy regional travel. Housing can be expensive, especially near central districts, so newcomers often compare shared accommodation with employer-provided housing. Foreign employees normally need an appropriate work pass, such as an Employment Pass or S Pass, sponsored by an employer; eligibility depends on salary, qualifications and government requirements. Hospitality roles may have varying pass criteria and should be confirmed with Shangri-La before accepting an offer. Singapore has a tropical climate, year-round heat and frequent rain. New arrivals should budget carefully for rent, transport, healthcare and daily expenses.
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