Telephone Operator (Service Centre)

Job Description

The Telephone Operator supports Shangri-La Singapore’s Service Centre by answering and transferring calls, handling guest requests, recording messages, providing accurate hotel information, and coordinating with relevant departments. Candidates should have strong spoken English, clear telephone etiquette, good listening and communication skills, and a pleasant, service-minded personality. Previous hotel, customer-service, or call-centre experience is advantageous. The role requires basic computer skills, attention to detail, composure under pressure, and flexibility to work shifts, weekends, and public holidays. The successful candidate is expected to protect guest confidentiality, respond promptly, maintain professional standards, and deliver the warm, personalised service associated with the Shangri-La brand.

Company Info

Shangri-La Singapore is a luxury hotel located near Orchard Road, operated by Shangri-La Group, an international hospitality company founded in Asia. The hotel is known for its landscaped grounds, elegant accommodation, restaurants, meeting facilities, and family-friendly services. It serves business travellers, leisure guests, groups, and long-stay visitors, with a strong emphasis on personalised Asian hospitality. Employees work across accommodation, food and beverage, events, wellness, engineering, and guest services. The company generally values courtesy, teamwork, cultural awareness, integrity, and attention to detail. A Telephone Operator is part of the hotel’s guest-contact operation, helping connect guests with departments and ensuring requests are communicated efficiently. Working for Shangri-La can provide exposure to international guests, structured hotel procedures, and opportunities to develop a career in luxury hospitality.

Destination Guide

Singapore is a compact, modern island city with strong opportunities in hotels, restaurants, aviation, finance, technology, healthcare, and logistics. Hospitality workers benefit from an international environment, efficient public transport, and year-round tourism, although competition for jobs can be strong. The culture is multicultural, with English widely used alongside Mandarin, Malay, and Tamil. Life is convenient and safe, but accommodation and daily expenses can be high; many employees share apartments or live outside the central districts. Singapore has a tropical climate, excellent food, shopping, parks, and easy access to Southeast Asia. Foreign employees normally need employer-sponsored permission, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and sector rules. The employer usually submits the application. Candidates should secure a written offer, confirm benefits and accommodation arrangements, and check current requirements with Singapore’s Ministry of Manpower before relocating.