The Assistant Director of Sales will support Shangri-La’s commercial strategy across RSR and GSH accounts, helping drive room nights, revenue, corporate business and market share. Requirements typically include a diploma or degree in hotel management, business or marketing, several years of hotel sales experience, strong knowledge of the Malaysian and international travel markets, and a proven record in account management or business development. The candidate is expected to lead sales initiatives, maintain relationships with key clients and agencies, prepare forecasts and reports, identify new opportunities, represent the hotel professionally, and work closely with revenue, reservations, events and operations teams. Strong communication, negotiation, leadership, presentation and analytical skills are essential, along with flexibility for travel and client functions.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is recognised for warm Asian hospitality, personalised service and premium accommodation, dining, wellness and event experiences. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. In Malaysia, Shangri-La operates well-established properties serving leisure travellers, corporate guests, groups and international events. Employees generally work in a service-focused, multicultural environment with opportunities to engage with global clients and develop careers across hotels and resorts. Sales leaders are expected to protect the brand’s standards while building commercial partnerships, growing market demand and delivering sustainable revenue performance.
Malaysia is not one island but a diverse country with opportunities in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Hospitality, tourism, sales, events, food and beverage, technology and shared services offer regular employment for qualified international candidates, especially in major hotels and resorts. Malaysian culture blends Malay, Chinese, Indian and Indigenous traditions, with English widely used in business and tourism. Lifestyle ranges from fast-paced city living to relaxed coastal and island communities, with comparatively affordable food and transport. Foreign employees normally need an employment pass sponsored by the hiring company; approval, medical checks and documentation are handled with immigration authorities, so working before approval is not permitted. Relocation costs, accommodation, taxation, healthcare and dependent visas should be confirmed in the offer. Langkawi and Penang suit resort lifestyles, while Kuala Lumpur offers the broadest career network and services.
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