The Service Associate – Spa Coordinator supports the daily operation of the spa by welcoming guests, managing appointments, answering enquiries, processing payments and coordinating therapists and treatment rooms. Candidates should have customer-service experience, preferably in a hotel, spa or wellness environment, with good communication, organisation and computer skills. The role requires a friendly, professional appearance, attention to detail, flexibility for shifts, weekends and public holidays, and the ability to promote spa treatments and hotel services. Knowledge of spa products, reservation systems and additional languages would be advantageous.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is known for personalised Asian hospitality, high service standards and extensive guest facilities, including restaurants, spas, pools and business services. Shangri-La properties typically provide structured training, employee benefits and opportunities for career development within the group. In Malaysia, the company operates well-known city hotels and resort properties, serving leisure travellers, corporate guests and events. Employees are generally expected to demonstrate warmth, teamwork, professionalism and strong attention to guest satisfaction.
Malaysia offers opportunities in hotels, resorts, spas, restaurants, tourism, retail and marine activities. Popular island destinations include Langkawi, Penang, Pangkor, Redang, Perhentian and Tioman, while Kuala Lumpur and major mainland cities provide broader career options. Life on the islands is relaxed and community-oriented, with tropical weather, beaches, outdoor activities and generally lower living costs than major international resort destinations, although transport and housing can be limited. Malay is the national language, while English is widely used in hospitality. Foreign employees normally need employer sponsorship and an approved Employment Pass or relevant work authorisation before starting work; requirements vary by nationality and role. Candidates should confirm visa rules, accommodation, medical checks and relocation support directly with Shangri-La and Malaysian authorities.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...