Learning & Development Manager

Job Description

The Learning & Development Manager is expected to plan, coordinate and evaluate training programmes that support Shangri-La’s service standards and business goals. Requirements typically include a diploma or degree in human resources, hospitality, education or a related field, along with several years of training or hotel experience. The successful candidate should understand adult learning principles, performance development and service excellence. Strong communication, presentation, coaching and organisational skills are essential, as is confidence working with colleagues at all levels. Experience using learning-management systems and delivering training in a multicultural hospitality environment would be advantageous.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is recognised for personalised service, warm Asian hospitality and a broad portfolio that includes urban hotels, beach resorts and destination properties. Shangri-La places considerable emphasis on colleague development, guest experience and service consistency. Its Malaysian operations include well-established city and resort hotels serving business travellers, families, leisure guests and international events. Employees may benefit from a multicultural working environment, structured training and opportunities to build careers across departments or within the wider group. The exact role, benefits and salary will depend on the property, experience level and employment package.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, Sarawak and coastal resort areas. Demand is strongest in hotels, food and beverage, tourism, events, wellness and guest services, with management and training roles generally concentrated in larger properties. Malaysian culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, and English is widely used in professional hospitality settings. Living costs are moderate compared with many international destinations, although Kuala Lumpur and popular resort islands can be more expensive. Langkawi, Penang and Sabah provide relaxed island or coastal lifestyles, beaches and outdoor activities, while cities offer better transport and career mobility. Foreign employees normally require employer sponsorship and an approved Employment Pass before starting work. Applicants should confirm visa rules, medical requirements, accommodation, taxation and dependent arrangements with the employer and Malaysian authorities before relocating.