Outlet Manager

Job Description

The Outlet Manager oversees the daily operation of a restaurant, bar, or dining outlet at Shangri-La Singapore. Responsibilities typically include leading service teams, maintaining service and hygiene standards, managing guest satisfaction, controlling costs, supporting sales targets, and coordinating with the kitchen and other hotel departments. Candidates are generally expected to have a diploma or equivalent qualification in hospitality, several years of food and beverage experience, and previous supervisory or management experience. Strong communication, problem-solving, leadership, and organisational skills are important. The successful candidate should be guest-focused, commercially aware, confident managing diverse teams, and comfortable working shifts, weekends, and public holidays in a busy luxury hotel environment.

Company Info

Shangri-La Singapore is a luxury five-star hotel located on Orange Grove Road, near Singapore’s Orchard Road shopping district. It is part of Shangri-La Group, an international hospitality company operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other regions. The Singapore property is known for its extensive gardens, multiple restaurants and bars, family facilities, event spaces, and strong emphasis on personalised service. Employees work in a multicultural environment serving leisure travellers, business guests, families, and corporate groups. Shangri-La places importance on hospitality standards, staff development, guest care, teamwork, and operational excellence. An Outlet Manager would contribute directly to the hotel’s dining experience while supporting revenue performance, employee engagement, and the brand’s reputation for warm Asian hospitality.

Destination Guide

Singapore is a compact, modern island city-state with strong opportunities in hotels, restaurants, tourism, finance, technology, healthcare, and logistics. Hospitality roles are especially common in luxury hotels, resorts, restaurants, and event venues, although competition can be strong. The culture is multicultural, orderly, and generally welcoming, with English widely used at work alongside Mandarin, Malay, and Tamil. Lifestyle advantages include excellent public transport, safety, international cuisine, shopping, and easy access to Southeast Asia. Living costs, particularly rent, are high. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass or S Pass, with eligibility depending on salary, qualifications, experience, and government requirements. Employers commonly guide successful candidates through the application process. New arrivals should budget carefully, check accommodation options near MRT lines, arrange medical insurance, and confirm employment and pass conditions before relocating.