The Assistant Outlet Manager supports the daily operation of a restaurant or food-and-beverage outlet, ensuring excellent guest service, smooth staff coordination, and compliance with Shangri-La standards. Requirements typically include a diploma or degree in hospitality management, previous experience in restaurant or hotel operations, good knowledge of food and beverage service, and strong English communication skills. The successful candidate is expected to lead by example, supervise and train team members, manage guest concerns, assist with scheduling and stock control, maintain hygiene and service standards, and help achieve revenue and guest-satisfaction targets. Flexibility for shifts, weekends, and holidays is essential.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for warm Asian-inspired service, upscale accommodation, restaurants, wellness facilities, and destination resorts. The group operates hotels and resorts across Asia, the Middle East, Europe, North America, and other international markets. In the Philippines, Shangri-La properties include prominent urban and resort locations, offering career opportunities in food and beverage, rooms, culinary operations, events, finance, and guest services. The company places strong emphasis on personalized hospitality, service consistency, employee development, teamwork, and responsible business practices. Benefits may vary by property and position but can include meals, uniforms, service charge, training, medical support, and staff accommodation or transport in selected resort locations.
The Philippines offers hospitality opportunities across major islands, including Luzon for Manila and business hotels, Cebu for urban and resort tourism, Boracay and Palawan for beach resorts, and Mindanao for emerging destinations. Work commonly involves restaurants, hotels, tourism, diving, events, and guest services. Filipino culture is welcoming, family-oriented, and English is widely used in professional settings. Island living can provide a relaxed lifestyle, warm weather, affordable local food, and easy access to beaches, although transport, internet, healthcare, and costs vary by location. Foreign applicants generally need an employer-sponsored work permit and appropriate visa, while Filipino citizens can work without these requirements. Before relocating, confirm accommodation, transportation, medical coverage, contract terms, service-charge policy, and local weather conditions. Resort employees should also prepare for seasonal demand, long shifts, and limited amenities in more remote islands.
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