The Assistant Outlet Manager supports the daily operation of Shang Palace, Shangri-La’s Chinese restaurant, ensuring excellent guest service, smooth dining-room coordination, and compliance with hotel standards. Candidates typically need a hospitality or related qualification, several years of experience in a hotel or quality restaurant, and strong knowledge of food and beverage operations. Experience with Chinese cuisine, banquet service, guest relations, staff scheduling, and point-of-sale systems is advantageous. The role requires confident leadership, effective communication, good organization, attention to detail, and the ability to handle guest concerns professionally. The successful candidate is expected to coach colleagues, maintain service and hygiene standards, assist with cost control, and support the Outlet Manager in achieving revenue and customer-satisfaction targets.
Shangri-La is a leading luxury hospitality group founded in Asia and recognized for its hotels, resorts, residences, and distinctive service culture. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations. In the Philippines, Shangri-La has established well-known properties including Shangri-La The Fort and other resort and city-hotel operations. The company places strong emphasis on warm Asian hospitality, personalized guest experiences, employee development, operational excellence, and responsible business practices. Shang Palace restaurants within Shangri-La properties are known for refined Cantonese cuisine, elegant surroundings, and attentive service. Working for the group usually offers exposure to international hotel standards, structured training, career mobility, and a multicultural workplace. Specific benefits, working conditions, and advancement opportunities vary by property and employment contract.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other tourism destinations. Hotels, resorts, restaurants, cruise businesses, and travel companies regularly recruit supervisors, chefs, service staff, and managers, although competition is strongest for luxury roles. Filipino culture is generally warm, family-oriented, sociable, and respectful, with English widely used in business and hotels. Lifestyle varies from busy urban living in Manila to a more relaxed beach-oriented pace in resort islands. Costs are usually lower than in many international cities, but central Manila accommodation can be expensive. Foreign employees normally need an employer-sponsored work permit and appropriate visa, commonly arranged with support from the hiring company; requirements can change, so confirmation with Philippine authorities is essential. Relocating employees should budget for housing, transport, health insurance, document processing, and travel between islands. Weather is tropical, with a rainy season and occasional typhoons.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...