The Assistant Front Office Manager supports the Front Office Manager in running reception, concierge, guest services, telephone operations and reservations coordination. Requirements typically include a degree or diploma in hospitality management, several years of front-office experience, and previous supervisory experience in an upscale hotel or resort. Strong English communication, leadership, problem-solving, computer and property-management-system skills are expected. The candidate should be guest-focused, well presented, commercially aware and comfortable managing shifts, complaints, VIP arrivals and busy periods. Flexibility to work weekends, holidays and rotating shifts is essential. Experience with Shangri-La standards or another international luxury brand would be an advantage.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and city properties across Asia, the Middle East, Europe, North America and other international markets. Its brands are known for warm Asian hospitality, attentive service and high standards in accommodation, dining, wellness and guest experiences. Shangri-La properties in the Philippines include major urban and resort destinations and employ teams across front office, food and beverage, housekeeping, engineering, finance and commercial operations. Employees commonly receive structured training, staff benefits and opportunities for internal mobility, although packages vary by property and position. The company values genuine care, professionalism, teamwork and personalized service. Working for Shangri-La can provide useful international-brand experience for hospitality professionals seeking progression in luxury hotels and resorts.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, Davao and other resort destinations. Hotels and resorts regularly recruit front-office supervisors, guest-service agents, food-and-beverage staff, chefs, housekeeping personnel and sales professionals. Filipino culture is generally warm, family-oriented and English-friendly, with strong emphasis on courtesy and teamwork. Lifestyle varies from busy metropolitan living to relaxed beach communities; costs are usually lower outside Manila, though popular islands can be seasonal and more expensive. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, while Filipino citizens need standard employment documentation. Relocating to an island may involve limited transport, healthcare and shopping compared with major cities. Candidates should confirm accommodation, meals, service charge, transport, medical coverage, contract terms and permit responsibility before accepting an offer. Weather is tropical, with a rainy season and occasional typhoons.
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