Service Manager - F&B (AGSM)

Job Description

The Service Manager - F&B (AGSM) is expected to oversee daily food and beverage service, maintain high guest-service standards, supervise and coach colleagues, manage restaurant or outlet operations, and coordinate effectively with kitchen, front office and other hotel departments. Candidates should have several years of experience in hotel or upscale restaurant operations, strong knowledge of service standards, food safety and cost control, and good leadership and communication skills. Fluency in English is normally required, while additional languages are advantageous. The successful candidate should be guest-focused, professionally presented, commercially aware, organised and comfortable working shifts, weekends and public holidays in a busy luxury-hospitality environment.

Company Info

Shangri-La is a major luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its properties are known for personalised service, strong local character, extensive facilities and the group’s distinctive Asian hospitality culture. In Malaysia, Shangri-La operates well-established properties in destinations including Kuala Lumpur, Penang, Sabah and Langkawi. Employees generally work in an international environment with structured operating standards, training opportunities and career mobility across the group. Food and beverage is an important part of the brand experience, covering restaurants, bars, banquets, lounges and in-room dining. The company typically looks for service-minded people who can deliver polished guest experiences while supporting teamwork, operational efficiency and commercial performance.

Destination Guide

Malaysia offers opportunities in luxury hotels, resorts, restaurants, tourism, marine activities and events, especially in Kuala Lumpur, Penang, Langkawi, Sabah and Johor. Island life in Langkawi or Penang is relaxed and multicultural, with beaches, local markets, outdoor activities and a strong food scene, although career options are more seasonal than in major cities. Malaysian culture blends Malay, Chinese, Indian and indigenous traditions, and English is widely used in hospitality. Living costs vary; accommodation and transport are usually more affordable outside Kuala Lumpur. Foreign employees normally need an employer-sponsored Employment Pass, with approval arranged by the company before starting work. Candidates should confirm salary, service charge, accommodation, insurance, flights and relocation support in writing. Malaysia is warm year-round, while monsoon conditions can affect some islands and travel plans.