The Waiter/Waitress is responsible for welcoming guests, presenting menus, taking accurate food and beverage orders, serving meals and drinks, processing bills, and maintaining high service standards. Candidates should have hospitality or restaurant experience, strong communication skills, a pleasant personality, good grooming, and basic knowledge of food and beverages. Fluency in English is generally expected; additional languages are advantageous. The role requires teamwork, attention to detail, physical stamina, and flexibility to work shifts, weekends, and public holidays. The candidate is expected to represent Shangri-La professionally, anticipate guest needs, handle requests courteously, and follow hygiene, safety, and service procedures.
Shangri-La is a leading luxury hospitality group founded in Asia and recognized for its hotels, resorts, residences, and distinctive guest service. The company operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La is known for warm Asian hospitality, elegant accommodation, restaurants, wellness facilities, and personalized experiences for leisure and business travelers. Its United Arab Emirates properties serve a diverse international clientele and typically offer opportunities across food and beverage, rooms, culinary, guest services, administration, and management. Employees are generally expected to demonstrate courtesy, professionalism, cultural awareness, teamwork, and a strong commitment to guest satisfaction. Benefits and working conditions vary by property and contract, but hospitality roles may include staff accommodation, meals, transportation, medical coverage, service charge, and travel benefits.
The United Arab Emirates is not an island but a federation of seven emirates, including Dubai, Abu Dhabi, and Ras Al Khaimah. It offers extensive opportunities in hotels, restaurants, tourism, retail, aviation, events, and luxury services. The culture combines Emirati traditions, Islamic values, and a highly international expatriate community. Arabic is the official language, while English is widely used at work. Lifestyle ranges from modern city living and shopping to desert activities, beaches, water sports, and cultural attractions. Employers normally arrange an employment visa and work permit after hiring; working on a tourist visa is not permitted. Contracts may include accommodation, transport, medical insurance, meals, and annual leave. Relocating applicants should budget for initial expenses, check contract terms carefully, respect local laws and dress expectations, and confirm whether housing is shared or private.
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