Executive Housekeeper

Job Description

The Executive Housekeeper leads the housekeeping operation, maintaining guest rooms, public areas, laundry and back-of-house facilities to Shangri-La’s luxury standards. Requirements typically include several years of housekeeping experience in an upscale hotel or resort, with previous supervisory or departmental leadership responsibility. Strong knowledge of room inspections, hygiene procedures, inventory control, budgeting and health and safety is expected. The successful candidate should be organised, commercially aware and confident managing multicultural teams. Excellent communication, staff coaching and problem-solving skills are important, as is the ability to work flexible hours, weekends and public holidays. Familiarity with hotel operating systems and professional English is normally required; knowledge of Malay or other regional languages is an advantage.

Company Info

Shangri-La Hotels and Resorts is a major luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for warm Asian hospitality, high service standards and distinctive city and resort properties. In Malaysia, Shangri-La operates well-established hotels and resorts in destinations including Kuala Lumpur, Penang, Kota Kinabalu and Langkawi. Employees generally work in multicultural environments serving both international and domestic guests. Benefits can vary by property but may include accommodation or staff housing, meals, medical coverage, uniform, service charge, training and travel-related hotel privileges. The company places strong emphasis on guest satisfaction, operational discipline, leadership development and consistent brand standards.

Destination Guide

Malaysia offers varied hospitality opportunities across Langkawi, Penang, Sabah and other coastal destinations. Resorts regularly recruit housekeepers, chefs, front-office staff, engineers, spa therapists, marine guides and managers, while Kuala Lumpur provides broader corporate and city-hotel employment. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in tourism, alongside Bahasa Malaysia. Island life is generally relaxed, warm and outdoors-focused, with beaches, diving, food markets and strong community traditions, although transport and living costs vary by location. Foreign nationals normally need an employment pass sponsored by the employer, and should not begin work before approval. Employers commonly assist with applications, medical checks and relocation details. Candidates should confirm accommodation, service charge, insurance, leave, transport and contract conditions before accepting an offer. Malaysia is warm year-round, with wetter seasons differing between the west and east coasts.