The Service Leader/Executive – Learning & Development supports the planning, coordination and delivery of employee training across the hotel. Typical requirements include a diploma or degree in hospitality, human resources, education or a related field, along with experience in hotel operations, training coordination or learning and development. The successful candidate should communicate confidently, organise programmes effectively and work well with colleagues at all levels. Responsibilities may include preparing training materials, maintaining attendance and development records, coordinating onboarding, supporting service standards training and assisting with compliance programmes. The role suits a proactive, approachable candidate who understands hospitality expectations, is comfortable presenting to groups and can encourage continuous improvement among employees.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for refined service, comfortable accommodation, destination dining and a strong emphasis on genuine Asian hospitality. Its properties range from city hotels to beachfront resorts and are supported by restaurants, meeting facilities, spas and recreational services. Shangri-La generally invests in structured employee development, service culture and internal career progression, making learning and development positions important to maintaining consistent guest standards. In Malaysia, the company operates well-known properties in locations including Kuala Lumpur, Penang and Kota Kinabalu. Employment conditions, benefits and salary can vary according to the specific hotel, experience level and contract terms.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and other resort destinations. Island-based roles are common in hotels, restaurants, spas, guest services, events and recreation, while larger cities provide broader corporate and training opportunities. Penang combines heritage culture, excellent food and a lively urban lifestyle; Langkawi offers a quieter resort setting with beaches and outdoor activities. Malaysian workplaces are generally multicultural, and English is widely used in tourism, although Malay is the national language. Living costs vary, with resort islands often requiring higher housing or transport budgets. Foreign employees usually need an employer-sponsored Employment Pass, and the employer normally manages the application. Candidates should confirm visa eligibility, medical requirements, accommodation, insurance and relocation support before accepting an offer. Local employees should check labour terms and benefits directly with the hotel.
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